Support

Answers for parents and grown-ups. Still stuck? Write to us at support@moonbrassgames.com. We read every message.

Is Wishtown safe for my child?

Yes. There are no ads, no purchases, no accounts and no links out. Nothing is collected. Grown-up areas sit behind a parent gate.

What ages is it for?

It is made for children aged 6 to 8. Younger or older children can enjoy it with a grown-up nearby.

Does it cost anything?

There are no in-app purchases and no ads. The App Store price will be shown on the store page once the game is released.

Does the microphone send my child's voice anywhere?

No. Speech is understood on the device and never leaves it. The microphone and speech permissions are asked once, in the device's Settings, and you can turn them off at any time. Without them the child can still build by tapping and drawing.

The microphone button does not work.

Open Settings, find Wishtown, and allow Microphone and Speech Recognition. Speaking is understood in Turkish and English on the device; quiet rooms work best.

Do we need internet to play?

The town works without it. New games and cartoons arrive on the shelf by themselves when the device is online, with no app update needed.

Is there an account or password to recover?

No. There are no accounts or passwords, so there is nothing to recover or delete.

Which languages are supported?

English and Turkish. Children see and hear simple English words while they play.

Which devices work?

iPhone and iPad. The App Store page will list the exact iOS version needed.

I found a problem or have an idea.

Please write to us. A short note about what happened helps, and no personal details about your child are needed.